Returns & Refund Policy

Thank you for shopping with Aubin's Designs. Because all of our products are made to order, we strive to ensure every item is produced with care and meets our quality standards.

Returns

As our products are custom-made specifically for each order, we do not accept returns or exchanges due to:

• Ordering the wrong size, color, or product.

• Change of mind.

• Buyer’s remorse.

Please review product descriptions and sizing information carefully before placing your order.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 30 days of receiving your order.

To help us resolve the issue quickly, please include:

• Your order number.

• A brief description of the problem.

• Clear photos showing the issue.

If your claim is approved, we will arrange for a replacement or issue a refund at no additional cost to you.

Lost Packages

If your package is lost in transit, please contact us. We will work with our fulfillment partner and the shipping carrier to investigate the issue and determine the appropriate resolution.

Refunds

Approved refunds will be issued to your original method of payment. Depending on your financial institution, it may take several business days for the refund to appear on your account.

Order Cancellations

Orders may only be cancelled before production begins. Once production has started, orders cannot be cancelled because each item is made specifically for you.

Contact Us

If you have any questions about this policy or need assistance with your order, please contact us through our Contact page. We are committed to providing excellent customer service and will do our best to resolve any concerns promptly.